The Sausage Chef

Refund and Returns Policy

Overview

Our refund and returns policy lasts 24hrs after purchase.
Due to the perishable nature of our sausages, we cannot accept returns. Please note that once the sausages are delivered, they must be properly stored to maintain quality and safety. We do not take responsibility for spoilage due to improper storage after delivery. However, if your order arrives damaged or spoiled, please contact us within 24hrs. We can then address the issue and issue a partial refund or replacement.

To complete your dispute, we require a receipt or proof of purchase

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Clear signs that the product has not been consumed and no portions are missing.
Clear signs of damage by courier company upon delivery.
Clear signs of a bad product.
The time you lodged the dispute, falls within the 24hr timeframe.

Refunds

Once your dispute is sent, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund or replacement.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 – 10 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us by using our contact form.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges